Healthcare

Where to find customers who are medical billers

This page is for vendors selling RCM software, clearinghouses, and workflow tools to medical billers — billing-company owners, remote billers, and clinic billing leads — not for patients with a surprise bill. Billers gather in AAPC forums, r/medicalbilling, Facebook groups for billing companies, Kareo and AdvancedMD and Waystar review threads, and YouTube videos about denials, ERA posting, and eligibility. They buy when a denial queue is a spreadsheet, when a clearinghouse cannot explain a CARC, when eligibility dies at 8 a.m., or when a clinic client wants reports the PMS cannot run. They are not the clinician and not the patient; they are the people who live in 837s and 835s. Paste your URL into PainHuntr, catch asking, comparing, and frustrated posts about denials and posting, then reply from the inbox with payer and specialty they named — not a 'grow collections' slogan that sounds like a coaching funnel.

Where medical billers actually hang out

These are the rooms where medical billers ask for recommendations, compare tools, and name the competitor they want to leave. Start here before you buy ads.

Forumthe coder-and-biller default
AAPC forums and chapter discussions
AAPC forums are where certified billers and coders argue about denial codes, LCD policy, and which clearinghouse still cannot pass a claim. Threads that name Waystar, Availity, Change Healthcare leftovers, Kareo, and AdvancedMD are evaluation threads. Billing-company owners also ask about client reporting and offshore versus US staff. This is not a physician EHR debate; it is RCM operations. Local chapter Facebook-equivalent conversations often continue the same thread after a meeting.
Rules gotcha: Professional community. Vendor ads belong in designated channels. Do not scrape the member directory. Do not request a claims file or a patient account number as a 'sample.' Coding quizzes are not a booth.
Redditlarge, billers and patients mixed
r/medicalbilling and r/CodingandBilling
Filter hard: patient 'why was I billed' posts are consumer intent. Biller posts about Kareo, CollaborateMD, AdvancedMD, Trizetto, and 'ERA not posting' are buyer intent. Remote billers compare W-2 clinic jobs versus starting a billing company; the latter is your ICP if you sell multi-client RCM software. Search for 'denial dashboard', 'eligibility API', and 'client wants a report.' Ignore 'is this code legal' homework unless a company owner is naming a tool.
Rules gotcha: Do not give patients billing advice as a lead magnet. No vendor storefronts. Disclose if you sell RCM software. Never ask for an EOB with identifiers.
Facebookseveral large private groups
Medical billing company owner Facebook groups
Owners of billing companies paste screenshots of failed ERA posting, discuss per-claim versus percent-of-collections pricing, and ask which PMS they should require of clinic clients. Threads about Waystar versus Availity, credentialing add-ons, and 'a client fired us because we could not explain denials' are software decisions. Coders and billers who still work inside a single clinic also post; they buy fewer seats but still choose clearinghouses.
Rules gotcha: Coaches selling 'start a billing company' programs have already worn out their welcome. Software vendors get lumped in. Disclose. Never request a claims export in the group. Do not harvest clinic client names from a vent post.
Reviewshigh intent, company-sized
Capterra and G2 RCM and medical billing software reviews
Kareo, AdvancedMD, CollaborateMD, DrChrono billing, Waystar, and ClaimMD reviews from 1–50 employee billing companies describe denial worklists that are not worklists, ERA posting that needs Excel, and per-provider pricing that hurt after the fifth clinic client. Two-star reviews after a clearinghouse outage are mid-switch. Filter hospital Epic-RCM reviews out if you sell to independent billers. HFMA-oriented enterprise reviews are a different ICP.
Rules gotcha: Do not astroturf. Do not quote a review that includes a patient account number or a clinic name used as a complaint identifier if it exposes PHI.
YouTubebiller and owner comments
RCM operations and denial-management tutorials
Creators who teach denial management and Kareo/AdvancedMD workflows attract comments from people building a billing company or drowning in AR. Watch 'Waystar vs Availity' and 'how I post ERAs' videos. The commenter who asks for a worklist that groups CARCs and still lets them call the payer is describing a product spec. Eligibility-batch videos catch morning-of-clinic pain.
Rules gotcha: Do not dump a coupon under a competitor's certification course. Answer specialty mix — peds, derm, behavioral — because denial patterns differ. Never ask them to upload an EOB in comments.
LinkedInhigher ACV, multi-clinic billers
RCM company founders and billing directors on LinkedIn
Founders of billing companies and clinic billing directors discuss clearinghouse consolidations, offshore QA, and client reporting. HFMA local-chapter leftovers appear here. If you sell enterprise denial AI or an eligibility API, this room is closer than a Facebook group of brand-new billers. Comments under posts about Change Healthcare-era outages still name who they moved to — that is switching history you can learn from.
Rules gotcha: InMail that says 'we increase collections 30%' without a methodology is the same spam they send to clinics. Do not scrape AAPC certificant lists into a sequence.
Slackinvite, hospital-skewed but useful
HFMA and specialty RCM operator Slacks
HFMA communities skew hospital, but independent RCM firms lurk when a clearinghouse or payer portal breaks. Specialty billers (anesthesia, pathology, behavioral) sometimes run smaller Slacks. Signal during an industry outage is excellent. If you are not a member, use LinkedIn and Reddit as the public layer. Hospital patient-accounting RFPs are not the same as a five-person billing company — do not mix decks.
Rules gotcha: Membership rules. Do not export channels. PHI in a screenshot is still PHI. Vendor participation may be limited to sponsors.

How medical billers talk about their problems

Search and replies land when you use their words, not your category name. These phrases show up in threads when they are close to buying or switching.

denial queue is still a spreadsheet
ERA posting needs Excel
CARC grouping on the worklist
Waystar versus Availity
Kareo per-provider after the fifth clinic
eligibility died at 8 a.m.
837 rejected before it left
client wants a report the PMS cannot run
percent of collections versus per claim
credentialing add-on for new payers
Change Healthcare outage hangover

What medical billers complain about — and what that means

PainHuntr classifies conversations by intent: actively asking, comparing, frustrated, discussing, or a passing mention. The quotes below are the shape of demand, not a promise that a specific post is live today.

Frustrated
“Denials are still a spreadsheet and ERA posting needs a weekend in Excel. Waystar cannot explain the CARC in a sentence our client will accept. Eligibility died at 8 a.m. and the clinic blamed us. Kareo jumped per-provider when we added the fifth client.”
Facebook billing-company groups, r/medicalbilling owner flairs, and 2-star Capterra reviews after an outage.
Comparing
“CollaborateMD versus AdvancedMD versus staying on Kareo for a billing company with peds and behavioral clients. We need multi-clinic reporting and a denial worklist, not another pretty scheduler the doctors will ignore.”
AAPC forum threads, YouTube RCM tutorials, and LinkedIn founder comments.
Actively asking
“Looking for an eligibility and claim-status API that does not require a second login besides our PMS, plus a worklist that groups CARCs. US-based team, no offshore. Specialty mix is derm and primary care.”
Owner Facebook groups and Capterra questions on medical billing software.
Discussing
“Clients want dashboards we cannot produce without exporting. If we build reports in Power BI we still need clean 835s. If we switch clearinghouses we cannot miss a filing deadline. Nobody is asking for a new patient-intake theme.”
LinkedIn RCM-director posts and HFMA-adjacent outage threads.
Mention
“Same clearinghouse as last year. Billers complain about clicks but we are not converting during year-end close. ERA mostly posts.”
YouTube comments under billing vlogs. Low intent unless a later reply names an outage or a client firing.

Search queries that surface medical billers in buying mode

Paste these into Google, Reddit, or X search. They are the manual version of what PainHuntr runs when you paste a product URL.

site:aapc.com (Waystar OR Kareo OR Availity OR denial) (clearinghouse OR software)

site:reddit.com/r/medicalbilling (Kareo OR Waystar OR ERA OR denial) (switched OR spreadsheet)

site:capterra.com (Kareo OR AdvancedMD OR CollaborateMD) (cons OR ERA OR denial)

("billing company" OR "medical biller") ("percent of collections" OR CARC OR eligibility) (software OR looking)

site:youtube.com medical billing (Kareo OR Waystar OR denials OR "ERA posting")

site:facebook.com ("billing company") (Kareo OR Waystar OR denial OR ERA)

How to reach medical billers without getting ignored

Lead with denials, ERA posting, eligibility, CARCs, and multi-clinic reporting — not with 'we get doctors more patients.' AAPC and owner Facebook groups already drown in coaches; undeclared software pitches get banned. Disclose. Never request an 837, an EOB, or a patient account as a sample in public. If you touch PHI, BAA talk is private. Specialty matters: peds claims are not derm claims are not anesthesia. Paste your URL into PainHuntr with Kareo, Waystar, or AdvancedMD as the incumbent. Reply from the inbox to asking, comparing, and frustrated posts with an edited AI draft. Scraping AAPC certificants or clinic NPIs to sell a billing company a 'growth package' is how owners screenshot you into the group as a warning.

Frequently asked questions

Is this for patients who have a medical bill?

No. Patients should call the clinic, their insurer, or a nonprofit billing advocate. This page is for vendors who want medical biller customers — billing-company owners and clinic billing leads buying RCM software, clearinghouses, and denial tools. 'Where to find medical billers' as a consumer query for help with a bill is the wrong intent.

Where do billing companies actually switch platforms?

After an outage or a client firing, they ask in owner Facebook groups and on Capterra. AAPC forums catch the denial-code level detail. YouTube comments catch newer company owners. LinkedIn catches higher-ACV firms. Reddit is usable when you filter out patient bill-shock posts. Do not treat a patient's EOB question as a software lead.

Can I pitch in AAPC forums?

In designated vendor spaces, yes. In coding discussions and 'help me understand this CARC' threads, only if you disclose and actually explain the code. A landing page will be removed. Member directories are not lead lists. Local chapter meetings have their own sponsor rules.

How is selling to billers different from selling to dentists or therapists?

Billers buy RCM infrastructure across specialties. Dentists buy PMS and PPO-write-off workflows. Therapists buy EHR and notes. A biller may serve all three as clients and still need a multi-clinic worklist you cannot demo as 'Open Dental but for everyone.' Use the dentists or mental-health therapists pages when the signer is the clinician. Use this page when the signer lives in claims.

What do I paste into PainHuntr?

Your product URL plus Kareo, Waystar, Availity, or AdvancedMD. Hunt asking, comparing, and frustrated conversations about denials and posting. Tune away from patient bill-shock language. Use the inbox; edit AI drafts; never auto-reply to a patient. Alerts during clearinghouse outages are fair game; scraping EOBs is not.

Related audiences

Reading 1,000 threads a month doesn't scale. PainHuntr does.

Paste your product URL. PainHuntr finds the conversations where medical billers ask, compare, and complain on Reddit, X, Hacker News, YouTube, and review sites — then helps you reply, track what worked, and do it again.

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